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Anonymous
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Appalling service

I understand virgin media have closed some customer care hubs in line with lockdown restrictions, so there are less people to answer the phones..however..I am a nurse who is already stressed with working during a pandemic. I am moving to a new house that already contains existing virgin media customer and so wish to cancel my current account with them. I have tried multiple times to get through on the phone - twice I was on hold for over an hour, spoke to a person who put me through to another department, to then be on hold for another hour and then to be disconnected. Other occasions - 2 hours on hold and no one answers. You are making this situation so stressful, when I am already a stressed NHS worker. I just want to cancel. This is appalling service 

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JitteryPinger
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Re: Appalling service

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Trying-to-cancel-my-broadband/m-p/4...

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM

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colder
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Re: Appalling service

https://www.virginmedia.com/shop/contactus/moving-home  open up the chat and click on something else and it will give you other options. That's how I got through to them.

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