I'm trying to downgrade my TV services after they've become far too expensive after the introductory period. Online Chat keeps failing/reloading/taking forever. Telephone chat ended with "I'm sorry, I have no access to change your package". This level of engagement is appalling, and why can't I make changes online, then get a new quote?
Anyway, since the contact systems aren't up to scratch to enable me to reduce my bill and modify my services is this an OFCOM issue?