Hi Obanite89,
Really sorry you've been having some issues with your account.
We can certainly look into the Amazon Prime issue from here, I can pop you a personal message to do this.
In regards to the package and price, I'm afraid we can't do that from here and you would need to speak to us on 150 / 0345 454 1111.
I'll pop you a personal message now and we'll take it from there.
Thanks.
Emma_C - Forum Team