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Anybody had issues where virgin dont turn up to collect their kit?

Tuning in

Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions,  not great when you've stayed in all day waiting! Unacceptable yet again! 


At present it is more convenient to arrange a collection so very disappointed promises are broken. I'm sure they would have charged me if I was out when they arrived.

Very Insightful Person
Very Insightful Person

I didn't think they picked up EQ anymore 

Well they made 2 appointments specifically to pick up the kit after sending me the box to return it in 

Alessandro Volta

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You are more likely to get a VM reply in 'Managing Your Account - Cable'

Edit: Topic now moved