Anybody had issues where virgin dont turn up to collect their kit?

[debbiej64]

Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions,  not great when you've stayed in all day waiting! Unacceptable yet again! 

[carl_pearce]

Post it back:

https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment/request-returns-pack

[debbiej64]

At present it is more convenient to arrange a collection so very disappointed promises are broken. I'm sure they would have charged me if I was out when they arrived.

[jb66]

I didn't think they picked up EQ anymore 

[debbiej64]

Well they made 2 appointments specifically to pick up the kit after sending me the box to return it in 

[goslow]

See info in this topic

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Appointment/td-p/5389924

You are more likely to get a VM reply in 'Managing Your Account - Cable'

Edit: Topic now moved