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Sleepy_Teacher
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Any other way of contacting Virgin?

Calling the 0345 454 1111 number to speak to someone about changing the package I have but just hearing a recorded message saying they're busy and to call back later.

 

No option to hold or wait in a queue, just simply cannot get through to the call centre to speak to anyone.

 

Called 4 separate times yesterday and heard the recorded message on each occasion.

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John_GS
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Re: Any other way of contacting Virgin?

Hi Sleepy_Teacher

 

Thanks for posting and apologies for the delayed reply.

 

I've checked the system and can see you've spoke to the team since posting. 

 

I do hope everything is resolved for you but for further package enquiries, please send us a text on 07533051809 and we can assist further. Text replies are not instant and are automated at the start to get you through to the right team.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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