Virgin Media Community

[Sleepy_Teacher]

Calling the 0345 454 1111 number to speak to someone about changing the package I have but just hearing a recorded message saying they're busy and to call back later.

No option to hold or wait in a queue, just simply cannot get through to the call centre to speak to anyone.

Called 4 separate times yesterday and heard the recorded message on each occasion.

[John_GS]

Hi Sleepy_Teacher

Thanks for posting and apologies for the delayed reply.

I've checked the system and can see you've spoke to the team since posting. 

I do hope everything is resolved for you but for further package enquiries, please send us a text on 07533051809 and we can assist further. Text replies are not instant and are automated at the start to get you through to the right team.

Kind regards,