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Another persons contract emailed to me

I received an email today to my personal email address confirming the set up of a new account for a person I do not know and at an address I do not know. It was sent from a verified Virgin email account.

im very concerned that I could be the victim of some kind of fraud, I tried ringing customer services but the overseas staff did not seem to have a clue how to handle it nor  provide me any comfort that this was just a case of a wrong email address. They’ve told me they’ve submitted a form and I should hear back at some point.

Anyone else encountered this? If nothing else it is a breach of GDPR as they’ve provided me with personal details of another person in the contract.

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Re: Another persons contract emailed to me

Hello nge101,

 

I'm sorry to hear about the email you've received and for the concerns caused. It may be a typo in an email address but I'm going to send you a Private Message so I can grab some details from you and investigate it.

 

Please reply back to it so I can take a look and see what's going on.

 

Thanks,

 

Lisa

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