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pirate1949
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Andreia Brazier

I have just been charged £3.99 for this workout that neither my wife and I have ordered. We are both retired and would not in any circumstances try to do any sort of exercise. We have a pin set for purchases that only myself and my wife know and neither of us has used it. Please refund my money. Steve.

 

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Natalie_L
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Re: Andreia Brazier

Hello pirate1949

 

Thank you for posting to the Community. 

 

I am sorry to hear you have received an unexpected charge on your account. 

 

Purchases of this nature can only be added by entering the pin in to the equipment. 

Does anyone else have access to you box or could this have been ordered in error?

 

Thanks 

 

 

Nat
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pirate1949
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Re: Andreia Brazier

Hi Nat

Sorry but we do not purchase anything through the box, due to lockdown only myself and my wife are allowed in the house and I change my code every month.

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Natalie_L
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Re: Andreia Brazier

Thank you for confirming. 

 

We will need to take a closer look in to this from our side so I am going to pop you over a private message now. 

This will be available via the purple envelope on the top right of this page. 

 

Speak soon, 

 

 

Nat
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