on 15-12-2022 11:21
Set up a broadband package in august 2022 that included £100 Amazon voucher. Not recieved it, what do I do to get it? Thanks
on 15-12-2022 11:31
Hi @mummymoo23
Amazon gift vouchers are usually issued as a sign up incentive by third party sites such as broadband choices or Giftcloud and not VM.
VM haven't offered gift vouchers as an incentive now for a couple of years, so you will have signed via a third party, using either an email link, or web link from that site, which will have had a redirection that took you to a specific VM page associated with that third party so you could sign up and qualify for the vouchers.
If you took up this offer via VM and not through a third a party then the following link should help
https://www.virginmedia.com/help/virgin-media-free-gifts
If it was via Giftcloud or broadband choices then the following applies
You need to contact the Decision Technologies Support Team at
customer.services@broadbandchoices.co.uk
and quote the following:
1.your purchase date,
2. the product/package purchased
3. Order ref. WS[and 7 numbers]
4. If you have a link to the T&C (not required)
on 15-12-2022 13:53
Hi @mummymoo23
Thanks for posting on our community forum and sorry to hear about the issue with your Amazon voucher.
If you follow the above instructions from our very helpful newapollo - broadband choices will be able to resolve this for you.
Regards