Amazon voucher

[Morganc11]

Hi, 

I took out a package with Virgin media who said we would be getting an Amazon voucher but I since haven’t receive any correspondence about this! 
Please could you help? 
Thanks 

[Ernie_C]

Did you take out the contract directly with Virgin Media or a third party?

[Ilyas_Y]

Hi @Morganc11, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issues with the Amazon voucher.
May I ask if this was offered to you via a 3rd party or with Virgin Media direct when you signed up?
Let us know and we can continue from there.

Kind regards,
Ilyas.

[Morganc11]

Hi,

It was virgin direct

Thanks

[Ashleigh_C]

Thank you @Morganc11

I'm so sorry the voucher has not yet come through, when you applied did you receive an email confirming the voucher as part of your offer?

Have you been able to follow the guide on how to chase this via our online help page here? There is an email address listed to contract should you not receive your voucher after 28 days. 

Thank you.

[Morganc11]

Hi, 

I can’t remember if I received an email stating about the voucher but I definitely remember seeing it on your website, that’s why we went with yourselves.

No I haven’t managed to have a look at the link you sent. Will this produce me voucher please? 

Thanks 

[Megan_L]

Hi Morganc11,

Thanks for coming back to us about this missing Amazon Voucher, I am sorry if this is causing some frustration. 

In order to investigate this further we will need to ask if you've got a screenshot of confirmation for this voucher, if you could go through your emails for anything like this it would be very helpful. 

The link my colleague sent in the previous post has all the information you'd need to know about your voucher, how you would receive it and what you need to do if you haven't received it. 

Please take another look at the link here - Virgin Media Gifts & Vouchers.

Please let me know if you find the confirmation email.

Thanks,

Megan_L

[Morganc11]

Hi,

Where would I find this on my emails? I have emailed the address provided by yourselves but had no response. This really isn’t good enough. You have told us we would get a £95 Amazon voucher for signing up but since doing so I haven’t received the voucher.

Thanks,

Morgan

[Ashleigh_C]

When you signed up you would have gotten an email with the information of your package and a contract. 

Are you able to check there and see if the Amazon voucher is mentioned? 

Thank you. 

[Morganc11]

Hi,

I have looked through my emails and have seen the email I got regarding the voucher. I then clicked on the link and took out the 100mb package, however, no voucher received

 

.

Thanks