Virgin Media Community

[Fazuk]

Hi I have purchased my virgin broadband on 11th of October 2021.I have been told I will received £75 Amazon voucher after 120 days.it’s been more than 120 days and I am still waiting for my voucher?

[newapollo · Accepted solution]

Hi @Fazuk 

If you took up this offer via VM and not through a third a party then the following link should help

 https://www.virginmedia.com/help/virgin-media-free-gifts 

If it was via Giftcloud or broadband chocies then the following applies

You need to contact the Decision Technologies Support Team at 

customer.services@broadbandchoices.co.uk  

and quote the following:

1.your purchase date,

2. the product/package purchased

3. Order ref. WS[and 7 numbers]

4. If you have a link to the T&C (not required)

[Akua_A]

Hi @Fazuk,

Welcome to our community forums and sorry to hear you have not received your voucher. We want to best help regarding this. 

I have had a look back end and I can see you have been in contact with our team recently who has been able to help regarding this. Do you need any further help?

Thanks,

[Fazuk]

Hi yes I have been in contact with your team but they won’t be able to help me.and I been told I will be contact with your exceptional team in 3 days but until today it’s been 7 days no one contact me yet.it’s a just a lie.would you be able to help me

[Alex_RM]

Hi Fazuk,

Can you please confirm how you signed up to Virgin Media? 

Do you have the confirmation of the voucher you're set to receive?

Alex_Rm

[liviacdalvi]

Hello 

I have the same issue as reported here. On November 10th, 2021, I signed up via the Virgin Media website and haven't received my £75 Amazon voucher yet. I tried to contact vouchers@broadbandchoices.co.uk as instructed but have received only automatic responses and no update on my case. 

Can you help me? 

Thanks 

Livia

[Zak_M]

Good evening @liviacdalvi, 

Welcome to the forums and thank you for reaching out to us. 

I am sorry to hear that you have had some issues with your voucher. 

Please could you let us know how you took your package out with us, was it directly though the virgin media website or via a 3rd party website. 

Kind regards,

Zak_M

[Fazuk]

Directly from virgin media website 

[liviacdalvi]

Directly through the virgin media website

[Zak_M]

Thank you both @Fazuk & @liviacdalvi, 

Is the amazon voucher stated on your contract? 

Kind regards,

Zak_M