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KevWW
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Amazon prime code for new contract

Hi,

Could a member of the Virgin Forum Team help please.

I started a new contract on 14th Nov which includes 12 months free Amazon Prime.

I chased the Prime code this Monday 7th December via Web Chat and a helpful chap said I'd receive the code within 48 hours.

I've not received a code yet, and my Prime is due to expire on the 10th December.

Could someone chase this please. I can supply a screenshot of my new contract, but could we do this via private message please.

Thanks in advance,

Kev.

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KevWW
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Re: Amazon prime code for new contract

Could someone look into this please.

Thanks.
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Anonymous
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Re: Amazon prime code for new contract

it take vm staff about a week to reply. check back next week for a reply
KevWW
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Re: Amazon prime code for new contract

Hi,

It's been a week since I raised this issue - could one of the Forum Team take a look please ?

Thanks,

Kev

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John_GS
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Re: Amazon prime code for new contract

Hi KevWW

 

Thanks for posting. My apologies for this issue and also the delayed reply. 

 

I'll PM you now to assist further

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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KevWW
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Re: Amazon prime code for new contract

Hi John,

Thanks for the reply - I just messaged you.

Could I make some good natured suggestions please ?

I read on another forum thread that Amazon codes aren't sent out until after the cooling off period, 28 days was suggested.

This makes perfect sense if it's correct, but it's not easy to get this information, I trawled through dozens of posts before I found it.

Maybe Virgin Media could consider :

- letting first line support know this, so they can give the correct advice on first contact ?

- post an easy to find 'sticky' at the top of the forum giving this information ? Maybe consider other useful stickies ? 

- give this information on the email that comes with a new contract ?

Kind Regards,

Kev.

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