I've had the same problem..recently renewed. I just had a read through of the email with the code. It states one has to use the code by 20th March 2020. We seem to be getting old codes. Do I need to call in or can I pass on the details on pm. I would also like to enquire how much does it cost to go from 600mb to the 1Gb broadband service.
I am more than happy to take a look at this for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great