I had Virgin fibre installed 20/07/2020 and despite many previous requests have still not received the £75 Amazon gift card (service ordered via the broadband choices website) which was promised within 4 weeks of installation. I eventually raised a complaint with the Sunderland complaints department (Complaint Ref ID: COM104250573) who replied with an apology on the 25th September, assuring me that a member of the complaints department would take ownership of this issue.
As per the usual pattern, no resolution or contact has ever been received.
I am truly disaapointed with the lack of after-sales service offered by Virgin Media. This gift card offer seems to be a common complaint, and it is grossly unfair to attract customers using this method if many are then left tied to a contract that is not being fully honoured by Virgin Media. I aprreciate that this offer is made via a third-party website, however this does not indemnify Virgin Media of any liability. Please advise when I can expect to receive my gift card as soon as possible.
Yes, I've checked for this regularly in all mailbox folders. Nothing has been received.
I suspect they've changed the 'waiting days' to 120 days some time after I placed my original order, as the small print certainly mentioned 28 days at the time of ordering.
I've waited this long, so I guess waiting 120 days until 17th November is probably quicker than contesting the original description of the offer with the 3rd party website. I really hope that Virgin Media can in future exercise firmer control over offers issued to new customers via 3rd party websites, as this really does look bad on the part of VM, and makes me very reluctant to recommend the service to friends and family.
Thank you for reaching out to us in our community and welcome, I am sorry to hear you haven't received your Amazon gift card, when was it you joined us, did you receive a confirmation email showing the offer?