Virgin Media Community

[SofaChillReview]

Hello

I spoke to one of your customer support after an error in my bill

I also requested the delay on my voucher when I took the plan out before 05/08/20

The person I spoke to was abrupt on the manner and said even though I did the package online because I didn't get it in writing from you it wouldn't count

It is clear that I took the package before the plan ended on the date provided, the person said they would raise the complaint and get back to me

It has been months now and still not heard anything 

[Megan_L]

Hi SofaChillReview,

Thanks for using the forums to get this issue with your Amazon Voucher looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

Can you tell me more about this voucher please? 

What did it entail? 

Also, do you have any emails or screenshots to send me that can be shown as proof? 

Thanks,

Megan_L

[SofaChillReview]

Hello

Thank you for the reply

Please advise which will be the best way to send the screenshots as it would have my personal information

Kind Regards

[Alex_RM]

Are you able to post them here and blank out any sensitive information?

Alex_Rm