I spoke to one of your customer support after an error in my bill
I also requested the delay on my voucher when I took the plan out before 05/08/20
The person I spoke to was abrupt on the manner and said even though I did the package online because I didn't get it in writing from you it wouldn't count
It is clear that I took the package before the plan ended on the date provided, the person said they would raise the complaint and get back to me
It has been months now and still not heard anything
4 weeks ago
Thanks for using the forums to get this issue with your Amazon Voucher looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
Can you tell me more about this voucher please?
What did it entail?
Also, do you have any emails or screenshots to send me that can be shown as proof?
3 weeks ago
Thank you for the reply
Please advise which will be the best way to send the screenshots as it would have my personal information
Are you able to post them here and blank out any sensitive information?