I appreciate your help, I have been a Virgin Media customer for many years. In December 2019 I took out an Amazon subscription for the first time, in March 2020 I renewed my Virgin media subscription which included 12 months Amazon Prime promotional.
In March 2020 I did not receive a voucher for Amazon or a credit on my Virgin media account. I have enquired with Amazon they report they have no record of my entitlement through Virgin Media.
I will be delighted if you can get Amazon Prime activated on my account