I renewed with Virgin in November 2020, and have yet to receive a valid code i can use for Amazon Prime.
The one they sent me after phoning several times in December was the same email & code provided when I first joined in November 2019 (which was used).
I sent a complaint, but the resolution they provided "education given" is incorrect since no valid code was sent to me, which was why i was complaining in the first place.
I just want the code now, or a refund for that amount into my account so I can pay for it myself.