Yes they did reply to my complaint but the answer they provided was inadequate as the "education given" was not a resolution.
The code that was sent did not work and like i said was a dupe of the one I had previously so would not have worked.
I have yet to receive a valid code, and I have checked my Spam as well.
So I am still waiting on a valid resolution to that complaint, and they closed it before I can re-open it - and even thou I'd have to call in to reopen it and in the current climate it is difficult to get through to an operator + I have had my call closed as soon as i got through to an operator nurmous times.
Hi cheunw04, thanks for the message and sorry to hear that you have been having issues with the Amazon Prime code, can you check the email for Amazon Prime or Eden red in both the inbox and junk mail to see if one has been received? Chris