Amazon £100 voucher yet not received

[rajlshah]

Hello,
I bought the package I have given the details below, but a £100 Amazon voucher was not received.

I have received an email on 08/03/2023 with the following subject " an update on your gift"

Thank you for submitting your details for the following offer: £100 Gift Card.

And a link to process order which I did and took Broadband Package M125 Fibre Broad band

But did not receive gift cart yet. I did ask at the time of installation and been advised that voucher would receive after 120 days.

It is well over 120 days but no news on voucher while I am paying timely my invoices

Can any one help me on it?

 My order number CH20236511392 dated 08-0.3-2023

[Daniel_Et]

Hi @rajlshah 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear you haven't received a voucher as expected 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel