I send the cooling off request but the day after I ask tu the moving chat service for stay more in virgin because I found another flat. They told me I’m moving and that’s all right! No email to confirm it, no nothing. They promise my broadband to two days but now on my virgin media is wrote “You're not with Virgin Media anymore If there's any information you want to grab from your account, you have 90 days from your disconnection date to do so. Please make sure you retrieve all your important emails and files before this time.”
So I’m moving or I’m cooling off? Just to know if I have to wait.