You know, and with all due respect to the two forum team members involved, I just can’t but help to see this thread as an example of the dysfunctional and chaotic way that VM seem to operate. The original poster asked if they could leave and then immediately sign up as a ‘new user’ and hence get the reduced tariff. The answer from Matthew (post 2) says that you need to have left for 30 days before being eligible to sign up again. Now to be fair, Matthew doesn’t explicitly say that this would allow an ex-customer to sign up as a ‘new user’, but if not then it implies that someone who left wouldn’t be able to rejoin under any circumstances or however much they were prepared to pay, within 30 days - seems an odd policy, no?
But now in the post above we have Kath (also a member of the same forum team), who firstly refers to the basic truth of Matthew’s post but then outright seems to contradict him by saying that the minimum period is 90 days or three months!
So which is it? 30 days or 90 days, or indeed is there actually no firm ruling about this and forum team members are either just making it up on the fly or reporting something they vaguely remember hearing in a training meeting sometime in the past, which may or may not have ever been ratified by management or has subsequently been changed but the memo never made it out to everyone!
Or maybe both are right, so if I were to give notice now and leave in 30 days time (the required notice period) but then two days later realised I had made a terrible mistake and asked to rejoin on my original (full price) contract, I would be told “‘No, as punishment for leaving, you are denied the grace of receiving VM services for 30 days, after which you will, grudgingly, be allowed to pay us the full amount on the same contract. However if you are prepared to do 90 days of penance in the wilderness, then, indeed you can be received in to the arms of VM as a new sinner customer and receive the benefits accordingly”
Tough one, isn’t it…..?
John
