Virgin Media Community

[kingmustard]

I was hoping to contact Virgin Media about a broadband billing query in a way other than on the phone, due to a hearing issue I am currently experiencing.

Can anyone help?

[Andruser · Accepted solution]

The VM forum staff are usually very helpful, but response varies from immediate to a day or two (has usually been very good of late).  Don't waste your time with the chat service, it has very poor availability, and the quality of responses reported round here is very poor (I believe the same rubbish offshore call centre they use for voice).

If there are any continuing problems that pertain to your hearing difficulties and VM not enabling communication in appropriate ways, then you should complain to Ofcom that Virgin Media are in breach of their commitments to treat customers fairly.  That won't get an immediate response, on the other hand Ofcom will have act to require VM to change whatever is at fault.  

[Megan_L · Accepted solution]

Hi Kingmustard, 

I'll be more than happy to help with your billing enquiry. Thanks Andruser for your help as well 🙂

What is it about the bill you're unsure of? 

Megan_L

[kingmustard]

I would prefer it was't public, so I have sent you a private message.

Many thanks.

[kingmustard]

---

@kingmustard wrote:

I would prefer it was't public, so I have sent you a private message.

Many thanks.

---

Or not 😞

Hi,

You're receiving this message as you recently sent a private message to one of our staff members.

Although we love you to get in touch, could we please request you not send Private Messages to members of the Help and Support Team unless specifically requested, as we are unable to provide direct support in this manner.

If you have not already done so, could you please post a new thread in the Forums and we'll respond as soon as we can. In the meantime other members of the community may be able to provide assistance.

Kind regards,

Community Moderators

[Alex_RM]

Hi kingmustard, 

I've popped you over a private message so I can get a few more details, in order to take a closer look at your bill 🙂

Many thanks,

Alex_Rm

[tvcb]

HI Kingmustard,

I live in the US, had Virgin Mobile Service. 

When I found out VM had closed up on 02/24/20, I immediately phoned all the numbers I could find

and any that would transfer through and help me receive a $196.00 Refund they owe me.

They mostly lie, drag out conversations and tell me to call back over and over.

They have agreed to refund me the money they owe but so far nothing is being done. 

Do you have any information or advice on how I can get this matter resolved?

Thanks Teresa 

[dannylau]

This is the UK forum you need

https://community.boostmobile.com/?intnav=BotNav:Support:Community