Re: Alternative way to contact Virgin Media than by phone?
The VM forum staff are usually very helpful, but response varies from immediate to a day or two (has usually been very good of late). Don't waste your time with the chat service, it has very poor availability, and the quality of responses reported round here is very poor (I believe the same rubbish offshore call centre they use for voice).
If there are any continuing problems that pertain to your hearing difficulties and VM not enabling communication in appropriate ways, then you should complain to Ofcom that Virgin Media are in breach of their commitments to treat customers fairly. That won't get an immediate response, on the other hand Ofcom will have act to require VM to change whatever is at fault.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
I would prefer it was't public, so I have sent you a private message.
Or not 😞
You're receiving this message as you recently sent a private message to one of our staff members.
Although we love you to get in touch, could we please request you not send Private Messages to members of the Help and Support Team unless specifically requested, as we are unable to provide direct support in this manner.
If you have not already done so, could you please post a new thread in the Forums and we'll respond as soon as we can. In the meantime other members of the community may be able to provide assistance.