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vonaldel
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Alternate email addresses

I recently suffered a major security breach, with hackers opening new accounts in my name and preventing me from accessing my account. They took over my emails and I had to delete all secondary accounts. I still have alternate redundant email addresses, and I suspect hackers could be using them. Please delete those addresses ASAP. In the same vein - why does not Virginmedia still use 2-step authentication protocol? All other providers, even free ones, do! Your customers will benefit from this a lot.

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John_GS
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Re: Alternate email addresses

Hi vonalden

 

Thanks for posting. My apologies for the email issue. 

 

I'll PM you now to assist further

 

Best,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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