Virgin Media Community

[stosstewart]

Hi  

I need to do lots of things which depend on my log-in being a primary user (see bills, make a complaint, see upgrades etc.)

But my account is Secondary, as is my wife's. When I speak to customer services on 150 they don't understand and just say I am the primary user. 

How do I get a "primary" user account?

[daveeb]

I think your original e-mail address and password is your primary login, at least it was in my case.

[paultechy · Accepted solution]

if you dont know it, can choose forgot username https://my.virginmedia.com/forgot-details/username will ask for billing and personal details, this will show the email you setup when joining.

[stosstewart]

Many thanks paultechy (and daveeb for replying). 

The forgot username gave a list of emails - all I had to do then was work through them (using forgotten password in some cases) until I found the right one. I've been with blueyonder a long time!

[paultechy]

no problem, glad to help