Agreed tariff not applied

[Manusteve]

I agreed a new contract when my previous 18month offer expired in July. The new tariff was £51pm. Since then I have been charged £101pm and each month I have spent over an hour on the phone to VM before being told it would be resolved the next bill and my overpayment will be credited back to me. It doesn’t happen. I cancelled my direct debit in the hope that someone would take the time to get in touch but nothing. I do think the broadband service is excellent but I am going to go back to Sky. 

[Joseph_B · Accepted solution]

Hey @Manusteve,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you have been having this issue, I would like to go about looking into this further with you to see if we can get your billing issues resolved, for me to do so I will need to confirm some information from you in a private message.

Joe