I phoned Virgin, an awful long wait.....and agreed a price for 18 months, was told it WOULD NOT INCREASE during this 18 months, but went up £2.50 in March
phoned Virgin again, another very long wait on hold, explained the situation and was told that the agreement made had been found and the £2.50 would be removed and the agreed 18month contract be honoured with no increases ......but I have heard nothing since and the account is still showing the extra £2.50......need some help please.......also the Virgin Rep insisted you have a live chat option, but I can’t find it anywhere 🤬😡😱