Hi Isis2 👋 thank you to returning to this public thread for further support.
Sorry to hear you still have some concerns regarding your billing. Any hidden credits may not show when checking your monthly package price rate via my virgin media. However, hidden credits would appear on your billing as One-off charges & credits. You should be able to view your bills via your My Virgin Media account 👉 virg.in/myVM and a copy is also usually sent to you via email - using whichever is the contact email address on your services account. The contact email on your services account, and the email address you use to log in via My Virgin Media can be two different addresses.
To ensure these are correct, or update them for you if needed I will send you a PM to confirm a few account details and offer further support. You can find this in your Inbox in the top right corner of the page. 📩
Regarding your price rise notification. You have received a personalised communication that will detail the specific change to your monthly charge. Price increases will vary as it will be specific to the service(s) you have. Every customer will receive an individual price rise specific to them. If you wish to discuss your increase further, you can reach us online 👉 virg.in/contactvm, by calling 150 from your Virgin Media landline, or 📞 0345 454 1111 from any other phone.
I will return to this public thread with another update following your billing support when possible! Thanks for your patience whilst we look into things and offer help. 🌞
All the best.