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daveg1804
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After closing account

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Hi there,

I unfortunately had to close my account after being with you for over 30 years due to financial difficulty.

I have sent back my equipment and I have not heard anything from virgin media regarding closing my direct debit with my bank or the refund I am due to my account left in credit. What should I do next. It all seems unprofessional and unguided for such a big company. Please can someone offer advice?
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goslow
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Re: After closing account

The help page below explains the final billing process

https://www.virginmedia.com/help/virgin-media-last-bill

Topics on the forum regularly mention a period of upto 45 days to receive any final payment by cheque from VM.

There are also regular mentions on the forum about ends to contracts which were not concluded properly (either by VM or the customer). In some cases, VM have continued to charge against a closed DD, thus logging payment defaults against the former customer which the customer has known nothing about. Keeping the direct debit open and monitoring it might also be wise until such time you are fully satisfied that all dealings with VM have been totally concluded.

One of the VM forum team might be able to tell you something more specific to your account. They normally reply on here within a day or two.

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Sasha_W
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Re: After closing account

Hi @daveg1804

 

Welcome to the forum page and thanks for posting this on here.

 

Sorry you felt like you had to leave us, I can appreciate this is not ideal, but I will pop you over a PM just to double check everything has been closed for you. 

 

Please look out for the purple envelope at the top right hand corner of the screen as this will take you to PM's. 

Thanks 

Sasha - Forum Team


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Sasha_W
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Re: After closing account

oHi there, 

 

Just sending it now 

 

Thanks 

Sasha - Forum Team


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goslow
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Re: After closing account

@Sasha_W

Your private message has gone to public. Edit: Now removed.

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Sasha_W
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Re: After closing account

Thanks @goslow, I had edited it so it wouldn't be public! Thanks for pointing it out! 

 

 

Sasha - Forum Team


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