Menu
Reply
annaprzybylo86
  • 1
  • 0
  • 0
Joining in
467 Views
Message 1 of 6
Flag for a moderator

Address Change not reflected on the bill

Hi, 

My address on my Media Virgin is incorrect even though I requested a change a couple of years ago (it shows up on my Virgin profile but not on the bill). 

I am unable to reach Virgin Media over the phone and I need my address to be reflected on the bill in order to reimburse WIFI through my company. 

Can someone assist me or contact me directly? 

 

Thanks! 

Anna 

0 Kudos
Reply
Ayisha_B
  • 3.75K
  • 145
  • 343
Forum Team
Forum Team
444 Views
Message 2 of 6
Flag for a moderator

Re: Address Change not reflected on the bill

Hi Anna,

 

Welcome to our Community Forums and thanks for posting. 

 

So that I can look into this further for you, I will need to send you a Private Message to confirm some details.

 

Please keep an eye out for the purple envelope icon in the top right hand corner of your page for my message.

 

Thanks

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
loyalshrew
  • 1
  • 0
  • 0
Joining in
375 Views
Message 3 of 6
Flag for a moderator

Re: Address Change not reflected on the bill

Hi - I am having a similar issue. Can you please confirm how I can make the change to my bill? When I go to my account the address is correctly listed, but incorrect on the bills themselves. 

0 Kudos
Reply
Paulina_Z
  • 4.31K
  • 159
  • 327
Forum Team
Forum Team
367 Views
Message 4 of 6
Flag for a moderator

Re: Address Change not reflected on the bill

Hi @loyalshrew,

Welcome to our Community Forums! Thank you for your first post. I'm sorry to hear that you're experiencing the same issue, where your listed address does not to what is written on your bill.

I will be more than happy to look into this for your via Private Message. Please keep and eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.

Thank you.

Paulina_Z
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
neri
  • 1
  • 0
  • 0
Joining in
218 Views
Message 5 of 6
Flag for a moderator

Re: Address Change not reflected on the bill

Same case here, I just realised after many years that always my bills come with an address I have moved from 7 years ago, on my profile account it has the correct address but bills go with the wrong address.

How to fix that and will it get updated on previous bills to reprint them?

Tags (1)
0 Kudos
Reply
Natalie_L
  • 5.87K
  • 217
  • 444
Forum Team
Forum Team
209 Views
Message 6 of 6
Flag for a moderator

Re: Address Change not reflected on the bill

Hi neri, 

Welcome to the community and thank you for posting. 

I am very sorry to hear you are experiencing issues with the address shown on your bills. This is something we can help you with. 

To assist further, I will just need to pop you over a private message to confirm some details and we can go from there. This message will be available via the purple envelope on the top right of this page. 

Speak soon, 

 

Nat
0 Kudos
Reply