Additional charges

[Scamp33]

Hi i have had additional charges on my account for sipposidly purchasing a game or film but it wont tell me the name is there anyone feom the virgin team that can look i to this for me? Both me and my partner have not bought anything. I dont wven k ow what the pass code is. 

[Martin_N]

Hi Scamp33,

Thank you for your post and welcome to the community. 

I'm very sorry there is a charge on your bill that you're unaware off. 

I am more than happy to take a look into this for you. 

I will private message you to confirm your details. 

^Martin