Sorry to hear about your issue, are you trying to register a new account with the new account number? If not, please try so - what error message are you getting when you try to register the new account?
When I register with the "new" account number, it says that this number is already linked to my email address (the one I used for the previous contract and I want to keep). So I sign in, and on my online account I can't see this "new" contract, only the previous one. It doesn't make any sense.
Hi Coco, thank you for coming back to us to confirm a few details.
As the email address you are trying to register with is still associated with your former account this is preventing you from seeing your current account information. We will need to get your email address transferred across from your former account to the current account. I will be able to arrange this for you, or if not we can raise an IT ticket to get this resolved. We will need to confirm a few details with you to get this sorted. I will send you a PM now to confirm a few details so we can help.
You will find the PM in the top right corner of the page in your Inbox.
We can then return to this thread with an update as soon as possible!