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Adding card details

I am a new virgin customer 3months in Tried to purchase a movie from the media store, it’s asks me to log in to media store via web to add card details, I have tried to do this numerous occasions but it won’t log me in, error 57 I think it says, I am unable to add my details through the app it dosnt give me the option, it happens a few weeks ago I gave up in the end.not sure what to do, any help much appreciated.

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Re: Adding card details

Hi Gazb1983, thanks for posting and I'm sorry that you're having issues with purchasing through the media store.

Can I ask if you're able to sign into the My Virgin Media site?  

Regards

 

Lee_R

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