Virgin Media Community

[elerimatthews]

I live with other people and our broadband is registered to my name. However, I'm not currently staying in that house at the moment and one of my flatmates is having trouble connecting to the internet but can't get help through the customer service phone line because her name isn't on the account. Does anybody know if there's a way to add another name to your VM account? Thanks in advance! 

[HowardML]

There isn't a way to do this. However there is nothing stopping you phoning and explaining the situation. You could, if you trust your friends enough, even give them your password (the memorable word) and let them get on with it. VM will speak to them.