Adding Asian mela pack. Activation?

[jksreddev]

Hi all. Added the Asian mela pack 5 days ago online. Got a confirmation email saying Estimated activation date:

Tuesday 11th April 2023.

Do I need to reboot tivo for them to show or is it supposed to be automatic as they're not viewable at the moment

[Ashleigh_C]

Hi there @jksreddev 

Thank you so much for your post and welcome to community forums, it's great to have you back. 

Your new service should just start on the activation day. How are things looking since your post? 

[newapollo]

Hi @jksreddev 

If you have a V6 box you can try to update your channels by using your remote and clicking on

Home > Help & Settings > Help > TV Care > I'm missing some channels and allowing around 10 minutes or so to update.

Otherwise yes try rebooting your VM TV set top box.

[jksreddev]

Channels not showing yet so I've talked him (it's at dads house) through the missing channels refresh button on the remote and said to reboot box if no joy. He'll let me know later if solved 👍

[Kath_F]

Hi jksreddev, 

Thanks for coming back to us on this one. 

Please do keep us updated. If your dad is still missing the channels, pop back and we can help further. 

Many thanks,

[jksreddev]

Hi Kath. Still no joy. He's scanned for missing channels and rebooted box. Still Asian mela channels are greyed out

[Kath_F]

Hi jksreddev, 

Thanks for coming back to us on this one. I'm glad your dad has been able to check this and let you know. 

As this is your dad's account, we would like to look in to this further but we will need to confirm his details. I have sent you a direct message to allow us to do this with you in a private space. Just click on the little envelope at the top right-hand side of the page to access your inbox.

Thanks,

[jksreddev]

Thanks Kath. All sorted but I've pmd you to explain what has happened

[Kath_F]

Hi jksreddev, 

Thanks for taking the time to come back to me via private message. I'm happy to hear that things are now resolved for you and your father. 

If you have any further issues, pop back and let us know so we can help further. 

Many thanks,