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Trefi
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Add name to VM account

If a member of the mod team could let me know how to add my wife to the account so that she can contact VM if there are issues, I would be grateful. Thank you.

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Beth_G
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Re: Add name to VM account

Hi Trefi,

 

Welcome to the Community Forums! Thank you for your first post.

 

I'm afraid that we can only have one named person as the account holder for security reasons. However as long as your Wife knows the memorable account word and can pass security when speaking to us, we will be able to help with most things, such as faults and general account queries. We just wouldn't be able to make any major changes on the account, as we'd need to speak to the account holder for this.

 

Sorry for any inconvenience caused, but I do hope that the above helps 🙂

 

Let us know if you need anything else.

 

Beth