Activation fee

[Lisahew]

I've recently upgraded my wifi from 350mb to the 1gib. (Only did this as wifi was terrible even with 2 pods)

So my question is why am I being charged an activation fee when I was already with virgin in the first place?

[Ashleigh_C]

Hi there @Lisahew 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you are facing issues with your bill after the recent upgrade, can I ask if a new Hub was sent out at all to support this speed change?