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rob_pep
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Action for Lee - Community Manager

Good morning Lee,

Prior to Christmas you helped sort out a painful engagement with your online support arm. (BTW - the published response time to formal complaint response has not been met - actually, no response received at all!)

As part of the corrective action, you added the Movie Channels over Christmas for one month and said you were diarising to remove from 4th January 2021 with no penalty.

The channels are still there and I seem to being billed more than I agreed to pay - and given the dearth of new content added over Christmas, I certainly don’t want to keep them!

Please can you let me know when the adjustment has been made.

 

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Gareth_L
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Re: Action for Lee - Community Manager

Hello rob_pep

I am more than happy to take a look at this for you

Can I just ask who Lee is please  
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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