Hi andyc122,
Welcome to the Community Forums! We're truly sorry for our delayed reply.
Can you please confirm who's name the account was in when you were both at the same property? If the account was under your name, did you complete a home move of your services to another address, or did you set up a brand new account?
If you decided to move the same package you had to another address, you would be given a new account number, and so you'd need to register for My Virgin Media again. Have either of you received a welcome pack with new account details?
Thanks,
Beth