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Kath23
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Accounts for different addresses

Hi everyone,

I have broadband accounts at addresses that I rent out, but these aren't listed when I log in. The only account that is listed is the broadband at my home address.

How can I access my other accounts to, for example, book an engineer to one of the of addresses?

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apcyberax
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Re: Accounts for different addresses

do you have a business acocunt. Reselling accounts is against the T&C of residential services
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Kath23
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Re: Accounts for different addresses

Thank you for your prompt reply.

Do you think that setting up a business account would sort my issue?

Kath

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apcyberax
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Re: Accounts for different addresses

no idea. but residential accounts you would have to have a login for each account.
David_Bn
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Re: Accounts for different addresses

Hi Kath23,

 

@apcyberax's advice is correct.

 

You can have the account registered under a bulk account, but this is a feature that is now only available for Virgin Media Business customers

 

To manage the accounts under residential you would need separate log in details for each account

 

Kindest regards,

 

David_Bn

 

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Kath23
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Re: Accounts for different addresses

Hi David,

Thank you for your reply.

Does that mean that I have to have a different email address for each house?

Best,

Kath

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David_Bn
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Re: Accounts for different addresses

That would be the case for residential yes.

 

If you were a business customer, or even able to transfer these accounts to business, they'd be able to sort it into a bulk account which I'm pretty sure would mean you have the same account number for all accounts and therefore the same E-Mail address and password could be used to manage all accounts

 

Kindest regards,

 

David_Bn

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Kath23
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Re: Accounts for different addresses

Thanks David,

Much appreciated!

Best,

Kath

David_Bn
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Re: Accounts for different addresses

No worries Kath

 

Do any of your accounts currently need our attention?

 

You use to book an engineer as an example. I this required at any of your properties currently?

 

Kindest regards,

 

David_Bn

 

 

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