Not very happy got these installed on Saturday as I’m moving into a new flat & ive come here the past two days, and no WiFi so I ring customer services to see what’s wrong they are telling me I’ve gone over my credit limit somehow when I havnt been here & there is nothing they can do till I make the payment which is disgusting of them! Anybody else had these issues
That's very unusual and obviously not the best experience.
Have you tried asking if they can accept a part payment?
The credit limit is set by your credit search when the account is generated but if a first expected bill, or unbilled charges, were expected to put you over this you should gave been advised to make an advance payment to avoid this situation.
Give Care a call again and explain about the fact this wasnt advised and see if they can support in another way.
No they didn’t advise me on anything, I got an email saying the bill is due in may, so I didn’t think anything ofit. Until I went to my flat tonight & tryed to connect to the WiFi.. I havnt been in the flat since Sunday as currently moving in proper this weekend so none of it has been used at all which is very strange. I told the women on the phone & she wasn’t having any of it she didn’t really help either or come up with a solution at all. All she said was I need to pay then she can investigate more
I am really sorry to hear you've had problems with your credit limit. I appreciate your frustration, but we would advise you get in touch with our collections team on 150 / 0345 454 1111, they will be able to advise you accordingly and check what we can do for you.