Account - rolling credit

[cpatwardhan]

My original contract was supposed to end in Nov-23, however since i moved houses they extended my contract to Aug-24 without keeping the same price. Since Nov, I am paying 114% more than what i should have. I have been on calls for over 2 hours with retentions team and all I am being told is we are applying the credit to keep the price as before till contract expires in Aug-24.

It is very frustrating that there are no answers and am oly being told we will do what we can. 

[Daniel_Et]

Hi @cpatwardhan 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the poor experience you've had and that you feel this way 😔

I can see you've spoken to the team since posting. What's the very latest information you've been provided in terms of getting this issue resolved?

Please pop back to us at your earliest convenience and we'll do our very best to help.

Regards,
Daniel

[cpatwardhan]

Yes finally managed to speak to someone senior who provided a totally different view to what I have been told last month by 5 different agents. 

he was supposed to call me in 2 hours with a resolution which is yet awaited (over 5 hours now). I am hoping he calls tomorrow. 

[Nathan_B]

Thanks for your reply, glad to see you managed to speak to the team. Sorry that the call back didn't take place as promised.

I'll be happy to check this for you, I'll send you a PM to confirm your details so this can be done.

Regards

Nathan