My current 18 month broadband contract ends in September so went to renew on the Virgin media app on the 20th of July. Decided to upgrade from 250mbps to 362mbps
All seemed OK had the confirmation email and new contract setting out everything and confirmed it would be £36 per month. The new service was set to start on July 23rd
So July 23rd came and went and no new package added so on the 25th went to order again through the exact same process. This tome it worked and the new service was up and running within a day but now the monthly charge has shot up to £62.79 and no contract has been sent.
Upon emailing them I was told that they cannot find my original order (for £36) although I have the contract for it.
If this can't be sorted I will just have to cancel the contract (I believe I have 14 days cooling off period to cancel) they have stuck me with as I just can't afford it and Virgin media seem completely reluctant to honour the £36 a month original contract.
