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Account registration

Although my phone and broadband have been working for over a month, I am unable to register my account to view my bills etc, I have used my surname, account number and area code but will not seem to accept, grateful for any advice. 

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Re: Account registration

I am sorry to hear that @Turton1294

 

What seems to be the issue when you try?
Are you getting any particular error message when you input your information?
How far through the registration do you get? 

 

Your account number needs to be 9 digits long - if yours is less, pop some zeros at the start to make it 9. 

 

Spelling must also match - please check any correspondence we have sent you (like your bill) and see if we have made any spelling errors that could cause it not to recognise your details. 

 

Let us know and we can go from there to help you out 🙂 

 

Cheers

Katie - Forum Team


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Re: Account registration

Hi Katie 

I go through the whole process with my 9 digit account no  and receive the below message 

Oops, something's broken

 

 
We're sorry this isn't the page you wanted.

This part of the site isn't working at the moment, but it'll be up and running again soon.

Other parts of the site might be working as normal, so try using the links below to help you find what you want.

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Re: Account registration

Hi Turton1924,

 

Thanks for coming back to us. I'll be happy to sort this out with a PM

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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