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Woodys4
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Account problems

I have a account on virgin media already but cannot remember my details so when I click reset it asks for mother maiden name I have inputted but doesn't work so o try reset by account number and reference but it says bills date is wrong but I have put the date the bill I have received is there any other way to reset my account as I know I have not been on the email address in many years 

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Ashleigh_C
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Re: Account problems

Hi @Woodys4

 

Thank you so much for your first post to our Community Forums and welcome to the team! 

 

I am so sorry to hear you are having these issues with your account information. I will send you a PM now and we will try and get this sorted! Please keep an eye out for the purple envelope in the top right corner to alert you to a new message! 

Ash_C
Forum Team



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