Menu
Reply
Highlighted
  • 1
  • 0
  • 1
Joining in
333 Views
Message 1 of 4
Flag for a moderator

Account problem

Hi 

I haven't had one email from Virgin since I joined in June this year.

This is bugging me because I haven't had an (Account number) and with not getting this I cant register.

 I have phoned many times to customer services and gone through various questions then they say email is on its way, and nothing , nothing in spam , junk mail etc

Sent royal mail to complaints department ( no reply ) from that.

I am at my wits end!!!!

I have Registered with this forum and email from this site arrived ,so its not me not receiving emails from Virgin.

HELPPPPPPPPPPPPPPPPPPPPP

 

Highlighted
  • 74
  • 16
  • 23
Dialled in
313 Views
Message 2 of 4
Flag for a moderator

Re: Account problem

Hi Sandra_P1

                         This must be really frustrating for you. If you call VM although they can not give out account number on the phone they can send you a letter with your account number in the post. Customer services will be happy to do this for you. Then you can log in online and check your email is correct.

 

I hope this helps

Has this post helped you out? say thanks by clicking on the Kudos Star.
I work for Virgin Media - but all opinions posted here are my own
0 Kudos
Reply
Highlighted
  • 1.08K
  • 56
  • 118
Forum Team
Forum Team
311 Views
Message 3 of 4
Flag for a moderator

Re: Account problem

Hi Sandra_P1, thanks for posting and welcome to our community.

I am sorry to hear you're having issues getting notifications from Virgin Media. To enable me to help you, I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

I look forward to helping you.

Regards


Lee_R

0 Kudos
Reply
Highlighted
  • 1.08K
  • 56
  • 118
Forum Team
Forum Team
293 Views
Message 4 of 4
Flag for a moderator

Re: Account problem

I'm glad we've been able to resolve your issue Sandra_P1.

Please do contact us again if you need us.  

Regards


Lee_R

0 Kudos
Reply