Account number

[Frogprince]

I have the same problem. 1st order was myteriously cancelled so had to start a new order. the my virgin media app/website has the ac number for the cancelled order.

[MOD EDIT: Post split to create own thread]

[John_GS]

Morning @Frogprince 

Thanks for posting and welcome back to the community.

Please make your own thread in the future 🙂

I'll send you a PM now to assist you.

Best wishes.