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Account number

  • Hi I need to speak to customer services but I don't know my account number. 
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Forum Team (Retired)
Forum Team (Retired)
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Re: Account number

Good afternoon, for security and data protection reasons we cannon give you your account number by message or phone, but when contacting customer services there is an option if you do not know your account number or enter an incorrect one twice and it will put you though to confirm your identity by other methods. 

you may find the account number on most direct letter correspondence or any e-mails or Old paper bills, of any paperwork an engineer would have left after a visit. 


thanks 






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Account number

I need to speak to someone, anyone but cant get through because I don't know my.account number. I've never had any correspondence from virgin so theres nothing written down

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Very Insightful Person
Very Insightful Person
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Re: Account number

@Baffled1 Please don't create multiple threads for the same issue, it doesn't get your issue resolved any quicker and is against the forum rules.  I have merged your threads.

From what @JasonHill has said there should be options on the phone to get through without your account number.  Are you posting on here from your VM broadband account?  If so then the forum team should be able to trace your account from your VM IP address.

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