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luoxiao711
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Account number update issue

I am two years virgin customer. I recently moved to new house with virgin. Since I transferred virgin to my new house, I am not able to see my bill but can log in. I have called virgin too many many times, they told me they are transferring my information, it’s been 4 days, my problem is still not being sorted. I called virgin over 10 times, they just give me a same answer. Does someone can help? I am thinking to leave virgin now as virgins service is super inefficient. 

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Forum Team (Retired) Tom_S
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Re: Account number update issue

Hi luoxiao711,

 

I am sorry to hear about the hassle you've had with this. Did you receive the new account number for your new address?

Have you been advised of any reason why you've not had your account details transferred over so far?

 

Thanks,

Tom_S

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luoxiao711
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Re: Account number update issue

I have received my new account number. Every time I called virgin, they just told me they are transferring data for me, let me log in my account late. But when I log in after a few hours, there is nothing changed. 

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Forum Team (Retired) Tom_S
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Re: Account number update issue

In that case I'm going to drop you a PM so I can take a look what is happening.

 

Thanks,

Tom_S

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