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Account number - never received paperwork

Roxj22
Joining in

I signed up to virgin in April. I was sent my router but I've never received any paperwork or emails and a direct debit was never set up. How do I find out my account number and get this sorted?

 

[MOD EDIT: Subject title changed for clarity]

2 REPLIES 2

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi there Roxj22,

Thanks for posting and welcome to the community.

Sorry to hear that the account details were not sent upon installation, so we can investigate this I've dropped you a PM.

The message will appear within the envelope icon.

Regards,

Kain

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Thanks for your cooperation over PM Roxj22,

The necessary details should now be in process of sending to yourself.

Once it has done as explained you'll be able to register to MyVM and access all account details.

If you do have any further queries then be sure to pop back up to the team for further assistance.

Regards,

Kain