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Glenandem
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Account not updated on credit file

Hi i left virgin late last year and settled my last bill in October however my credit file is still showing as owing and the account hasn’t been updating since, we’re not near feb and I’d like it closed off my credit file and outstanding short term debt!

can’t anyone help?

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John_GS
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Re: Account not updated on credit file

Hi Glenandem

 

Thanks for posting. My apologies for the delayed reply.

 

Was the bill late in being paid? If so, it would go down as a 'settled debt' on your file

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Glenandem
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Re: Account not updated on credit file

Hi John thanks replying, no I paid the bill as soon as I recieved it.

account was settled with nothing owing but virgin haven’t updated the information on my credit file since October so it looks like I’m owing the final amount still with no update from virgin.

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John_GS
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Re: Account not updated on credit file

Thanks for coming back to me.

 

I'll PM you now to discuss this further.

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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John_GS
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Re: Account not updated on credit file

Hi @Glenandem

 

Thanks for joining me on PM. 

 

The result of it to update the thread was no issues showing, it's more than likely a delay with the credit file. 

 

As we discussed, do pop a post publicly if not done by next month and we can look into this for you. Enjoy the rest of your weekend 🙂

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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