on 22-01-2023 22:57
Can anyone help with this message when trying to use Virgin connect App
on 23-01-2023 08:30
Hi kevcopp99,
Thank you for your post and welcome to the community.
I'm very sorry that you are getting that message.
To confirm, do you currently have an active Virgin Media Broadband account?
^Martin
on 23-01-2023 10:36
Thanks for your reply .but I have got that issue sorted out now seem I was logging on with a secondary account .when it should have been my primary ( very first & original when I first got Broadband )
on 23-01-2023 10:38
I'm glad to hear that is all sorted for you.
