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Account not cancelled

I called Virgin Media (and was billed for the call which was generous of them) to cancel my account/TV and broadband package on March 18th. Since then I've had no confirmation email and today, April 18th my services are still active. I've now cancelled my direct debit as I'm not paying for a service I don't want or need (BT service has been active now since 2nd April). Can't get through to the call centre to speak to anyone about this. Anyone any ideas?

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Re: Account not cancelled

Hi GSte

 

Thanks for posting and welcome to the community. Sorry to hear of the account issue. I'll be happy to check what's happened here.

 

I'll send you a PM so we can discuss the account further

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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